Telecalling
Our calling team handles borrower conversations, promises and follow-ups.
COLLECTIONS FOR LENDERS
We build the systemWe run the recovery
Experienced collections teams, calling and field execution, and our own recovery platform. Built around your portfolio and the results you need to improve.
Start with a portfolio slice. No minimum allocation.
RECOVERY WORKSPACE
Workflow illustration
The work behind
the numbers
Portfolio performanceBacked by recorded activity
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Call recordsRecording reference and outcome
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Field visitsVisit notes and next action
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Payment recordsLedger entries and activity history
Contracted partners
SOLUTIONS
From portfolio to recovery
Different accounts need different approaches. We use your portfolio context to decide who to contact, how to follow up and when to add field support.
Agreed upfront: scope, recovery measures and collection costs.
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Build the strategy
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Review portfolio
Understand the book, current performance and target outcome.
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AI-supported segmentation
Group accounts by days overdue, balances and contact history.
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Set the approach
Define the contact channel, follow-up plan and escalation for each segment.
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Run the collection work
Choose the operating model for your allocation.
Telecalling + field
Add field visits where needed, coordinated with calling in the same workflow.
Optional AI voice pilot for routine outreach, evaluated on cost and recovery.
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Review and refine
See the CRMOne CRM connects the work to the results
Review recoveries and follow-up gaps, with call and field records behind them. Use the findings to refine the next cycle.
PLATFORM
See what’s working across your portfolio
Review recoveries, find gaps in follow-up, and inspect the records behind the results.
Recovery workspaceCollIntel CRM
Product demoFictional data, not CollIntel results.
How is my allocation performing?
- Average DPD
- 1500+days past due
- Recovery rate
- 0.41%Amount collected ÷ total POS
- Allocated balance
- ₹99.25 Cr17,565 accounts · POS
- Amount collected
- ₹40.69 LCash collected during the month
Weekly collections
Share of the month’s amount collectedFull portfolio by DPD
51,565 accounts across three buckets
- 1–30 DPD
- 30,000 accounts
- 31–90 DPD
- 4,000 accounts
- 90+ DPD
- 17,565 accounts
WHY US
Built around your allocation
Experienced execution
Naren leads collections strategy and operations. Agree the scope and review measures for your allocation before work begins.
Your rules. Your control.
Configure settlement limits, waivers and approval requirements around your policies. Exceptions come back to your team. We operate within your mandate and applicable RBI guidance.
Configured to your mandate
- Settlement limits
- Your policy
- Waiver limits
- Your policy
- Exceptions
- Your approval
Start alongside your setup
Start with a portfolio slice and keep your existing partners and tools. Connect through APIs, system integrations or file exchange.
Fits your existing setup
- API integration
- System integration
- File exchange
ISO/IEC 27001:2022 certifiedInformation security management
View certificate & scopeTEAM
Collections experience. Engineering depth.
Naren brings 23 years in collections, from portfolio allocation to month-end recovery. He leads strategy and operations.
PreviouslyHDFC · ICICI · Bajaj Finserv · Navi · Niro
Former Niro VP of Engineering and entrepreneur, Vinay leads our AI voice and collections platform.
PreviouslyNiro · KredX · Ola · Justdial · IIT Bombay
“I understand this work because I’ve lived it, from the morning allocation to the last days of the month.”
LET’S TALK
Discuss your portfolio
Tell Naren about your book and what you want to improve. We’ll discuss a practical first allocation.
What we’ll agree before starting
Scope, operating approach, and recovery and cost measures. Start without a minimum allocation and compare results alongside your existing setup.
Speak with NarenFounder & CEO · CollIntel
Book a 30-minute Google Meet with CollIntel, or send an enquiry.
Book a call