Privacy Policy

Effective Date: 01 June 2026 · Updated: 05 October 2026

Welcome to CollIntel Solutions Private Limited ("CollIntel", "Company", "we", "our", or "us"). We are committed to protecting and respecting your privacy in accordance with applicable Indian laws including the Digital Personal Data Protection Act, 2023, Information Technology Act, 2000, and related rules.

By accessing or using our website, platforms, applications, or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information:

• Full name, mobile number, email address
• Company name, job title, business address
• Any information submitted through forms or communications

Technical Information:

• IP address, browser type, device information
• Operating system, website usage data
• Hosting request logs and server-side traffic reports

Business & Operational Data (where contractually permitted):

• Customer engagement data, call metadata
• Call recordings and transcripts, where contractually permitted
• Recovery workflow information, communication logs
• Collection performance metrics

Calls made or received by our collections team on behalf of a lender may be recorded and transcribed for quality assurance, dispute resolution, training and regulatory compliance. Recordings are processed on the lender’s instructions, protected by the safeguards in Section 5 and retained as described in Section 6.

We do not knowingly collect sensitive personal data unless explicitly required and legally permitted.

2. Purpose of Data Collection

• To provide and improve our services
• To respond to enquiries and support requests
• To communicate with clients and prospects
• To maintain platform security and compliance
• To generate analytics and business insights
• To comply with legal and regulatory obligations
• To monitor quality and service standards

3. Legal Basis for Processing

• User consent
• Contractual necessity
• Legitimate business interests
• Compliance with applicable laws and regulatory requirements

4. Data Sharing & Disclosure

Website enquiries are processed through FormSubmit and sent to our team by email. A campaign label from the page URL may accompany an enquiry so we can understand its source; it is not stored in a cookie. Please do not include borrower-level information in this form. FormSubmit uses Google reCAPTCHA for spam protection on its submission pages. See the FormSubmit Privacy Policy, Google Privacy Policy and Google Terms of Service.

Hostinger hosts our website and provides server-side traffic and error reports. Hosting requests can include IP addresses, requested URLs and technical browser information. See Hostinger’s Privacy Policy. We do not run Google Analytics or advertising pixels on this website. Fonts are hosted with the site and do not require a request to Google Fonts.

We do not sell personal information. Information may be shared with authorized employees and contractors, cloud hosting and technology providers, compliance and audit partners, regulated entities where contractually applicable, and government or regulatory authorities when legally required.

5. Data Security

We implement reasonable technical and organizational security measures including encrypted communication protocols, role-based access controls, secure cloud infrastructure, audit logging and monitoring, and regular security assessments.

6. Data Retention

We retain information only as long as necessary for business operations, legal compliance, contractual obligations, and audit requirements. Upon expiry, data may be securely deleted or anonymized.

7. Cookies & Tracking Technologies

See our Cookie Policy for the website’s current use of third-party services and campaign attribution. Users may control cookie preferences through browser settings.

8. User Rights

Subject to applicable law, users may request access to their data, request correction or deletion, withdraw consent, and raise grievances regarding data handling. Requests may be submitted to the contact details below.

9. Children's Privacy

Our services are not intended for individuals below 18 years of age.

10. Privacy Contact & Grievance Officer

For concerns about a collection call, message or visit, use our borrower complaints route. The contact below handles questions about personal data.

Narendran Prabhakar
CollIntel Solutions Private Limited
Email: info@collintel.in
Phone: +91 95132 88111
Registered office: Building No. 32, 33 & 34, Vinayaka Nagar, TC Palya, Bhattarahalli, Bengaluru Urban, Karnataka 560049