COLLINTEL SOLUTIONS PRIVATE LIMITED
Compliance & Security
ISO/IEC 27001:2022
Information security management system certification for CollIntel Solutions Private Limited.
- Certificate number
- 3050260624142IS
- Certification body
- QRO Certification LLP
- Date of certification
- Certificate expiry
- Next surveillance audit due
IAF CertSearch status: Active. Checked 4 October 2026.
Certificate validity is subject to successful annual surveillance audits.
Certification scope & registered site
Scope stated on the certificate
Providing information security management related to AI-driven collections & recovery management, customer data security management, voice bot, chatbot, BPO/KPO, and technology-enabled support services.
Certified site
No. 32, 33 and 34, Vinayaka Nagar, TC Palya, Bhattarahalli, Bangalore North, Bangalore 560049, Karnataka, India.
Statement of Applicability: version 1.5, dated 22 September 2025.
For your vendor review
Request a system walkthrough and the documentation relevant to your proposed engagement:
- Information security documentation relevant to the certified scope
- Portfolio reporting and lender-specific measurement definitions
- Examples of call records, field-visit documentation and the activity trail
Discuss access, retention, reporting and escalation requirements with us before allocation.
Arrange a vendor reviewHELP WITH A COLLECTION INTERACTION
Borrower complaints & concerns
To raise a concern about a call, message or field visit by someone representing CollIntel, contact our grievance officer directly.
Narendran Prabhakar
Email:
info@collintel.in
Phone: +91 95132 88111
What to include
Share the lender’s name, the date and approximate time of the interaction, a short description of what happened and how we can contact you. Include the caller’s number or agent’s name if known.
Do not send passwords, OTPs, Aadhaar details or full account numbers. Use the direct contact above rather than the portfolio-enquiry form.
Escalate to your lender
You can also contact your lender’s grievance or nodal officer directly at any time. Their contact details and response timelines are available in your loan documents or on the lender’s official website. If your concern remains unresolved, use the lender’s published escalation process and include your earlier correspondence.
For concerns about personal data, see our privacy grievance contact.
Compliance Commitment
CollIntel is committed to ethical, compliant, and technology-driven operations. We strive to align our practices with applicable Indian laws, regulatory expectations, and industry standards including:
- Digital Personal Data Protection Act, 2023
- Information Technology Act, 2000
- Applicable RBI recovery-agent and borrower-contact guidance, including RBI’s guidance on the responsibilities of lenders employing recovery agents
- Contractual compliance obligations with regulated entities
Responsible collections
Borrower contact follows lender mandates and applicable RBI guidance. Our operating approach includes:
- Respectful communication and non-coercive interactions
- Customer dignity and privacy
- Documented calls, field visits and collection activity available for lender review
- Lender approval for decisions outside the agreed mandate
- A dedicated borrower-concern contact and escalation to the lender’s grievance or nodal officer
Information Security
We implement commercially reasonable safeguards including:
- Access controls and role-based permissions
- Secure cloud infrastructure
- Encryption standards
- Monitoring and logging
- Controlled user access and data confidentiality measures
Limitation
While reasonable efforts are made to maintain secure systems and accurate information, CollIntel does not guarantee uninterrupted availability or absolute security. Users acknowledge that use of digital systems carries inherent technological risks.
Reporting Concerns
Security or compliance concerns may be reported to: info@collintel.in